FAQ

I Have a General Question?

If you have another Store related question that is not covered in the FAQ please get in touch by emailing us at [email protected] or you can contact us here.

Our working hours are 9am-5pm AWST – We will endeavour to get back to you as soon as possible.

We currently do not have a direct phone contact number.

How Long Will It Take for My Order to Be Processed?

In stock items will be processed within 5-10 business days. If you have also ordered a personalised item an additional 7-10 business days may be required. Please note postage times do not include processing time.

My Order Has Been Posted. How Long Will It Take to Get to Me?

Once your order has been posted, you will receive a shipping confirmation email with your tracking ID. Orders to an Australian address will take 2-6 business days. International orders can take 10-30 business days depending on the destination country.

How Do I Exchange/return an Item?

You can return your new/unworn item within 30 days for a refund and purchase a new item at any time it is in stock. If you need to return the item due to fault or print error, please contact our team at [email protected]

* Please note that we are unable to replace personalised item if the order was entered with incorrect details. If you have made an error on your personalised order please contact us as soon as possible so we can request an amendment with the supplier prior to the printing.

How Do You Ship Your Items?

Yes, we ship internationally to most countries using Sendle or Australia Post. For further shipping details please refer to the sender’s website links.

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Can I Have My Item Autographed by the Team?

Unfortunately, we are unable to accommodate signed merchandise.

What Methods of Payment Do You Accept?

Payments are processed via Stripe. Approved payment methods are via Mastercard, Visa and American Express.

What Sizes Do You Offer for Clothing?

All item sizes available are listed on a sizing chart for reference.

What if I Need a Bigger Size?

Sorry, we are only able to provide the sizes listed on the product page and sizing charts.

Do You Offer Any Discounts or Promotions?

Promotions and discounts will be available. Please join our mailing list or follow us on Facebook, Twitter, or Instagram to stay up to date with Pentanet.GG announcements.

What's in My Order and Where Is It Being Sent to?

You are emailed an order confirmation shortly after you submit your order. Please review the information contained in it immediately. We cannot be held responsible for shipping to addresses or fulfillment of orders that have been inaccurately filled out. Check your spam folder if you have not received your order confirmation within.

Will You Have New Items Available?

Yes, we are always looking at new items and designs to share with our fans. To keep up to date with our new content follow us on socials via on Facebook, Twitter, or Instagram

Have Problems or Questions About Your Order?

If you have any questions, concerns or problems with your order, please send an email to: [email protected]

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